Welcome to Pumpers Dancewear

Customer Service

PUMPERS HOURS

Slow Season:(April-August) Monday thru Thursday from 9am to 4pm CST

Busy Season:(Sept-March) Monday thru Friday from 9am-5pm CST


  • SHIPPING & DELIVERY

    Ship date are at the top of every web page and will also transfer to your order. Orders of items with quantity of 1-4 (ie. solos/duets/trios/quads) may have a later ship date. We delay small quantity costume orders so we can combine as many orders together for bigger cuts. We could never deliver all the solos ordered if we cut them one at a time.

    Shipping is calculated thru UPS and the amount shows up before you order. The site goes to the UPS site and uploads the constantly changing fees.
  • RETURNS & REPLACEMENTS(Costumes)

    We want you to be completely happy with your order. Please note: we do not accept any returned costumes. If you are unsure about a color, fill out the swatch request form, on the front page, BEFORE you order. QUALITY IS GUARANTEED!! If there is a defect, Pumpers stands by their products and fixes the costume ASAP. Typically, within 24 hours of receiving the defective costume. Defective merchandise must be returned within 30 days of receipt of merchandise.

  • RETURNS & REPLACEMENTS(Basic Dancewear)

    QUALITY IS GUARANTEED!! If there is a defect, Pumpers stands by their products and makes the fix ASAP. Typically, within 24 hours of receiving the defective garment. Basic dancewear is leotards, skirts, pants, tops, unitards, briefs, biketards & tights. If for any reason you are not satisfied, we will gladly accept your timely return of unworn merchandise. There is 50% return fee. Used merchandise cannot be returned unless defective.... then we will fix it and return it back to you. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt of merchandise.

    RETURNS & REPLACEMENTS(Fabrics)

    There is no return on cut fabric. QUALITY IS GUARANTEED!! If there is a defect in the fabric, Pumpers stands by their products and will fix the problem. Defective merchandise must be returned within 30 days of receipt of merchandise.

    RETURNS & REPLACEMENTS(Accessories, Clearance Rack)

    You can return these items for a full refund, minus the shipping cost. Since we do not have to make these items, they are returnable. Returned merchandise must be returned within 30 days of receipt of merchandise.

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment and type of garment). Enclose the packing slip with your item(s). Return address is on the invoice.

    ORDER CHANGES AND CANCEL FEES
    CHANGES: $10 will be charged to change an order before it is cut. You will also be charged the difference, less OR more, for whatever change you request.

    CANCEL FEES: $10 or 8% of the total charge($10 is the least) will NOT be refunded if the order is cancelled before it is started. If the order has already been started, the refundable amount will be determined by what stage of progress your order is in.

    TAXES
    All retail orders that ship to a Kansas address will be charged 7.50% sales tax. Sales tax does not applies to any other other state.

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    PAYMENT OPTIONS

    All orders received by PUMPERS MUST be accompanied by one of the payment options detailed below:

    Purchase Orders: Colleges, High Schools, Middle Schools, Elementary Schools and City Park Districts will be billed, if an official Purchase Order is provided and signed by authorized personnel only. Your purchase order must be accompanied by a completed order form which details all colors, sizes and prices.


    Full Payment: PUMPERS accepts full payment in the form of a Cashier's Check, Money Order, Personal Check or Visa, MasterCard and American Express


    50% Deposit: We will begin manufacturing your costumes with a 50% deposit. We must receive the balance prior to shipping. Please note: A personal check mailed at the time of order completion will delay shipment. Stock merchandise must be prepaid. Orders under $500.00 must be prepaid. In order to achieve on time delivery, Quick Ship orders MUST BE PAID IN FULL.


    Credit Card: We accept American Express, Visa and MasterCard for payment in full or deposit. Please give cardholder's name, billing address including zip code, card number, expiration date, three digit security code found on the back of card and signature. Specify amount to be charged. Minimum credit card order is $100.00. We can not assure delivery on Quick Ship orders with a balance due.


    COD: No COD orders accepted.


    NOTE: ALL PAYMENTS MUST BE MADE IN US DOLLARS (USD).




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