Exchange/Return Policy Returns on items must be made within 30 days of the ship date for exchange or refund, no exceptions. There is a 50% restocking charge on basic dancewear. There are no refund on costumes and custom designed garments Pumpers Dancewear allows custom dancewear and special orders; hence, custom bizarre requests(i.e. orange body with yellow sleeves) and group orders are non- returnable and not refunded. For individual refunds & exchanges, there is a 50% restocking charge on basic dancewear. There are no refund on costumes and custom designed garments. We stand by our products, if there is a mistake, we will fit it for you. Pumpers makes each garment for you AFTER you order it. That is why there are many lycra fabrics offered for each dancewear garment. For individual exchanges, there is a reshipping charge of $5.00. Clearance items may be returned for a full refund since they are already made and hanging on the rack. Shipping and handling charges are non-refundable. International orders will be charged full shipping charges on exchanges. We try our best to recommend sizes so, please use the size chart! We will even custom fit to your measurements.(fees apply) We do fit thousands of people from the size chart, IT WORKS! We do not accept the return of garments that have been worn, have body odor or body stains. Please try on your garment(s) with your undergarments on. Please send your exchanges/returns to: Pumpers, INC. 1060 N West St Wichita,KS 67203 Make sure to include a copy of the original invoice, your credit card number(we do not save them) and your request. Thanks! |